Refund policy

Return & Replacement Policy

At Topi Topi Publishing, we take great care in packaging every order and want you to love your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at nichole@topitopitherapy.com

To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

If your item is confirmed to be damaged, defective, or incorrect, we will gladly provide a replacement or issue a refund at no additional cost to you.

Returns

Because our products are books and educational materials, we do not accept returns or exchanges for items that are no longer wanted, ordered by mistake, or purchased in error.

We are unable to accept returns for:

  • Change of mind

  • Accidental purchases

  • Opened or used products (unless they are defective)

  • Requests made more than 7 days after delivery

If you have any questions about your order, please don't hesitate to reach out. We're always happy to help!